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Always include a delivery contact phone number. Carriers use this to schedule appointments. Missing phone numbers cause delivery delays and storage charges.
Be specific in your goods description. "Machine parts" can be reclassified. "Cast iron engine blocks, palletized" gives the carrier and driver a clear picture and reduces reclassification risk.
Include all required accessorials in Special Instructions. If liftgate, residential delivery, or inside delivery is needed, note it here so the driver arrives prepared.
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